Frequently Asked Questions
Everything you need to know about your Found Sound experience.
What kind of warranty comes with my audio equipment?
All new products at Found Sound come with a standard 12-month manufacturer warranty. Refurbished items are covered by our exclusive 90-day Found Sound guarantee against technical defects.
Do you offer international shipping for fragile electronics?
Yes, we ship worldwide. Every order is packed using industrial-grade anti-static foam and double-walled boxes to ensure your high-fidelity gear arrives in perfect condition.
What is your return policy if I am not satisfied with the sound quality?
We offer a 30-day 'Hear the Difference' return policy. If the product doesn't meet your acoustic expectations, you can return it for a full refund, provided it is in original packaging and like-new condition.
How can I track my order once it has been dispatched?
Once your order leaves our warehouse, you will receive an email with a unique tracking number and a link to our carrier's real-time monitoring portal.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and specialized financing options like Affirm for high-end studio equipment purchases.
Are your products authentic and factory-sealed?
Absolutely. Found Sound is an authorized dealer for every brand we carry. All items are shipped factory-sealed unless explicitly marked as 'Open Box' or 'Certified Refurbished'.